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The importance of data privacy certifications in LegalTech
An analysis of how artificial intelligence is transforming legal strategy and decision-making processes in modern law firms.
Peter Roberts
November 13, 2024
Peter Roberts
Vice President, Customer Success
Peter Roberts is a seasoned technology leader with over 20 years of experience driving customer success and operational excellence.
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Peter Roberts is a seasoned technology leader with over 20 years of experience driving customer success and operational excellence. As the VicePresident of Customer Success at CaseMark, Peter oversees all customer support initiatives and is responsible for IT credentialing, ensuring compliance with HIPAA and SOC 2 Type 2 regulations.
Previously, Peter held leadership roles at prominent tech companies such as Airship, EnergyTrust of Oregon, Intel, and Kryptiq Corp. At Airship, Peter spearheaded the launch of a new online training program that significantly improved customer satisfaction. He also led the development of premium support services, generating over $800K in additional annual recurring revenue. He has implemented critical customer success tools like Zendesk, Intercom and Trello, and successfully onboarded hundreds of B2B clients, including major brands like Nike, Starbucks, and Disney.
Peter's expertise in building high-performing teams, optimizing support processes, and delivering exceptional customer experiences has consistently contributed to the success of organizations across various industries.
