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Privacy Policy

Last updated July 23, 2024

1. Introduction

Welcome to CaseMark AI, Inc. (“Company”, “we”, “our”, “us”)! This Privacy Policy explains how we collect, use, disclose, and safeguard Personal Information when you use our website,  applications, software-as-a-service platform (“Service” or “Platform”) accessible at https://casemark.com and our products including CaseMark Workflow and CaseMark Productivity. 

2. The Data We Collect

We collect personal Information relating to you and your use (“Personal Information”) as follows:

  • Personal Information: We may collect Personal Information that you voluntarily provide to us such as name, contact information, and any other personal information you choose to provide. If you create an account to use our Service, we will collect information associated with your account including your name, contact information and email address, payment information and history of transactions (collectively, “Account Information”). If you communicate with us, we will collect contact information, your name and the contents of any messages sent.
  • Analytical or Technical Information: We may automatically collect certain non-personal information about you when you access our Service, such as your IP address, device and browser type, operating system, access times, pages viewed, and the web page that referred you to our Service (the “Technical Information”). This may also include:some text
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    • Information automatically sent by your browser or device when you use the Services including IP address, browser and device settings. 
    • Types of content you view or engage with, features you use, time zone, country, dates of access, type of device and connection.
    • Name of your device and operating system, browsers in use, and the settings of the device you are using. 
    • We may use online analytics products that use cookies (see below) to assist in analyzing how you and other users use the Service.
    • Cookies: We may use cookies to administer the Services and operate our website(s). “Cookies” are small files of information that a web server generates and send to a web browser when you visit a website. You can set your cookie settings to accept or reject cookies or notify you when a cookie is offered. If you refuse any cookies, there may be situations which preclude you from using or fully accessing websites or their features. 
  • Client Data: When you use our Service, we collect Personal Information that is included in any information you upload, provide, or create while using the Service. 
  • Other Information Provided to Us: We collect information you may provide, including when you participate in any surveys or provide us with any information to establish your identity.

3. How We Use Your Information

We use the Person Information we collect to:

  • Operate, maintain, and improve our Service.
  • Analyze trends and monitor usage and activity in connection with our Service.
  • Detect, investigate, and prevent fraudulent transactions, abuse, and security issues.
  • To respond to your comments, questions, and customer service requests.
  • To comply with legal requirements and legal processes to protect our rights, privacy and safety, and/or that of our affiliates, you or other third parties.

4. How We Share Your Information

We may share the information we collect as follows:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

  • In response to a request for information if we believe disclosure is required by, or is in accordance with, any applicable law or legal process, including lawful requests by public authorities.
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Company or others. 
  • To enforce our Terms of Service and other agreements between you and the Company, including for billing or collection purposes.
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company we may disclose a business relationship but never the private customer data uploaded to the Service or Platform.

5. Security of Your Information

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Service or our website.

6. Your Privacy Rights

Depending on your location and where applicable law requires, you may have rights with regard to the Personal Information we collect about you. We strive to provide you with choices regarding Personal Information you provide to us, and have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Service may then be inaccessible or not function properly.
  • Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our own products or services, you can opt-out by sending us an email stating your request to support@casemark.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

We do not control third parties' collection or use of your Personal Information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI’s website located at https://thenai.org/opt-out/. 

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights below for more information.

Accessing and Correcting Your Information

You can review and change your personal information by logging into your account. You may also send us an email at support@casemark.com  to request access to, correct, or delete any Personal Information that you have provided to us.  We may not be able to delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Proper access and use of information  provided on the Website, including contribution of information by our users is governed by our Terms of Service.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information. 

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

  • Confirm whether we process their Personal Information.
  • Access and delete certain Personal Information.
  • Correct inaccuracies in their Personal Information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
  • Data portability.
  • Opt-out of personal data processing for: (A) targeted advertising (excluding Iowa); (B) sales; or (C) profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
  • Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please email us at support@casemark.com. 

Nevada provides its residents with a limited right to opt-out of certain Personal Information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address:  support@casemark.com. However, please know we do not currently sell data triggering that statute's opt-out requirements.

7. Minors.

Our Service is not directed to anyone under the age of 18. We do not knowingly collect Personal Information from anyone under the age of 18. If you have reason to believe that a person under the age of 18 has provided Personal Information to us the Service, please email us at support@casemark.com. We will investigate and delete such Personal Information from our systems where appropriate. If you are under 18 years of age, you are not permitted to use the Service.

8. Links to Other Websites.

The Service may contain links to other websites which are not controlled or operating by us (each, a “Third Party Site”). The information (including Personal Information) shared with a Third Party Site shall be governed by the privacy policies and terms of such Third Party and not this policy or our Terms of Service. Provision of these links does not include endorsement of any Third Party Sites or third parties. Any information about third party privacy policies and practices should be requested directly from such third parties. 

9. International Users of the Service.

CaseMark's Services are for sale within the United States and intended for use by US-based audiences only. By using the Service, you understand and acknowledge that your Personal Information will be processed and stored in our facilities and servers which may be located in the United States. Your Personal Information may be disclosed to our service providers, contractors and affiliates in other jurisdictions. 

We maintain the following legal bases for processing your Personal Information:

  • Compliance with our legal obligations when we use your Personal Information to comply with applicable law or when we protect our or our affiliates’, users’, or third parties’ rights, safety, and property.
  • Performance of a contract with you when we provide and maintain our Services. When we process account information, Personal Information or technical information solely to provide the Service to you, this information is necessary to be able to provide the Service. If you do not provide this information, we may not be able to provide our Service to you.
  • Our legitimate interests in protecting our Services from abuse, fraud, or security risks, or in developing, improving, or promoting our Service.
  • Your consent when we ask for your consent to process your Personal Information for a specific purpose that we communicate to you. You have the right to withdraw your consent at any time.

Where required, we will use all appropriate safeguards for transferring your Personal Information outside of certain countries and only pursuant to legally valid transfer mechanisms. 

You can contact our data protection officer at any time at support@casemark.com related to any Personal Information processing. 

10. Governing Law

This Privacy Policy shall be governed and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws provisions. 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time and will post an updated version on this page unless another type of notice is required by applicable law. Any changes to this Privacy Policy shall be in effect as of the date it is posted.

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